Terms and conditions

Export customers pay in advance by bank transfer. Customers resident in Sweden can also pay by Swish.

Freight and packaging are charged in addition to the product prices. We reserve the right to update our prices.

All prices are listed excluding VAT.

Always check the goods as soon as they arrive. Damage that happened in transit is reported to the freight company.

Report any other defect to Koppom Maskin straight away, and no later than 8 days after delivery. Never use a defective product, as that may void the warranty.

New parts carry their manufacturer's own warranty terms. Contact us to find out what applies to a particular part.

Our used parts are graded in six classes, each with its own warranty. The grade is shown in the listing, or our spare parts team will tell you.

On an approved claim the part is replaced with an equivalent part or a corresponding credit. Fitting and removal are not covered.

Download the full terms for used parts for more on what the warranty covers.

1. Contact one of our sales staff as soon as you find damage you believe the warranty covers.
2. Provide the information the salesperson asks for. Never return an item without speaking to a salesperson first.

For new products the manufacturer assesses the claim. Once the manufacturer has approved it, you are compensated first with an identical or equivalent product, and second with a refund.

When you return an item we keep in stock, you get 90% of the net amount back. The right of return does not cover special orders or items we do not stock.

1. Always contact one of our sales staff before you send a return.
2. Tell us why you are returning the item.
3. Put a copy of the invoice in the parcel.
4. Send it straight to our address, not to a parcel agent: Koppom Maskin AB, Hålvägen 1, 673 32 Charlottenberg, Sweden.